- General Information
All orders are subject to product availability. If an item is not in stock or available to be produced at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
- Delivery Location
Items offered on our website are only available for delivery to addresses in [The United States]. Any shipments outside of [United States] are not available at this time via our website. Please contact us for a custom quote.
- Production Time
All climbing holds, grips, jibs, macros, and volumes are Made to Order. Production times vary from 4 – 12 weeks. Unless there are exceptional circumstances, we make every effort to produce product within  business days of the date of your order. Business day means Monday to Friday, except holidays.
- Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances or if an order includes climbing holds, grips, macros, or volumes, we make every effort to fulfill your order within  business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on [Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
- Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
- Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately.
If you have any questions about the delivery and shipment or your order, please contact us.